Terms & Conditions

Our goal is to provide a transparent and enjoyable experience for all customers. If you are not completely satisfied with your purchase, we offer the option to request a refund or exchange according to the following guidelines.

Eligibility for Refunds

Refund requests must be submitted within 14 days from the date of purchase, unless otherwise specified by local consumer protection laws. Products must be returned in their original, unused condition. A valid proof of purchase (such as a receipt or order confirmation) is required. We recommend reaching out to our support team first to resolve any issues before submitting a refund request.

How to Request a Refund

To request a refund, please contact our support team through the provided communication channels. Please include:

• Order details (order number, date, or confirmation ID)
• The reason for the refund request
• Any supporting documents (receipts, screenshots, correspondence, etc.)

Refund requests will be reviewed within 7 business days, and you will receive a response via the contact information provided.

Partial Refunds

Partial refunds may be offered in certain situations, including:

• Products showing minor signs of use or damage.
• Purchases made as part of a bundle or promotional offer.

Refund eligibility applies to only part of an order, based on our policy conditions

Third-Party Cookies

Certain cookies may be placed by third-party services like Google Analytics, Meta, or YouTube to help analyze traffic, display advertisements, or integrate multimedia content. These cookies are governed by the respective privacy and cookie policies of these third-party services.

Non-Refundable Items

Refunds will not be issued in the following cases:

• Digital products that have been downloaded, accessed, or activated.
• Custom-made or personalized items and services.
• Products marked as final sale, clearance, or non-returnable, unless required by applicable consumer protection laws.

Refund Method

Approved refunds will be issued via the same payment method used during the original purchase, unless otherwise agreed upon. The time taken to process refunds may vary depending on the payment provider.

Exchanges

To request an exchange, please contact our support team with your order reference number and a brief explanation of the reason for the exchange. Our team will provide specific instructions depending on the product and availability.

Policy Changes

We may update this policy from time to time to reflect changes in our processes or legal requirements. The latest revision date will always be indicated on this page.